Non-destructive entry first, always - and we re-key Schlage, Kwikset, and Baldwin locks on the spot while you watch
You get a price before we start. It does not change when we arrive. No surprises.
Training & Ongoing Support
You don’t need to know a pin tumbler from a sidebar before you open a Preston Locksmith & Security location. You need to know how to run a local business, or want to learn. We handle the rest. Since 2008, the Relay Home Co. family has refined a training model that takes someone with zero locksmith experience and gets them booking jobs, dispatching technicians, and quoting customers with confidence. The trade skills, the software stack, the hiring playbooks, the local marketing engine: all of it is documented, taught, and supported. Here’s how it works.
Initial Training
Your first weeks with us are structured, not overwhelming. Week one starts with the operational core: how to answer the phone the right way, how to price a job over the phone without seeing the lock, and how to schedule work so technicians aren’t driving across town on a prayer. You’ll learn the pricing model inside and out, because our whole brand rests on the written price before any work starts. If you can’t quote honestly, you can’t run a Preston location.
From there, you move into the trade itself. We teach you the anatomy of residential and commercial locks: Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy. You’ll learn the difference between a rekey and a cylinder replacement, and when each makes sense. We don’t expect you to become a bench locksmith in two weeks, but you will know enough to supervise one and to know when a job quote smells wrong.
Software training comes next. The booking platform, the live arrival-time tracking, the before-and-after photo workflow, the digital invoicing. Our customers expect to book in a tap and track their technician to the door. You’ll run the exact same tools before you ever open, so launch week isn’t your first time in the system. Then we cover hiring and vetting: what to look for in technicians, how to background-check properly, and how to build a crew that shows up in uniform, on time, every time.
Launch Support
Opening day doesn’t mean you’re suddenly on your own. We set up your local marketing foundation before the first job comes in: your Google Business Profile, your service-area targeting, your local landing pages, and your review-generation system. The goal is simple: when someone in your territory types “locksmith near me” at midnight, your phone rings.
The lead engine is built for phone-first customers. Calls come to you answered by a live person, 24/7, because that’s our standard. No voicemail trees. We coach you through your first jobs: how to handle a lockout quote, how to walk a customer through what the technician will do, and how to deliver the 365-Day Done Right Promise without sounding scripted. The first few weeks are the steepest, so we stay close. After that, you’ll hit your rhythm.
Ongoing Support
Support doesn’t stop after launch. Here’s what continuous backing looks like for every Preston Locksmith & Security owner:
- Field coaching and quality audits: regular check-ins on job performance, pricing discipline, and customer satisfaction. We review the metrics that matter: response times, quote accuracy, and repeat-call rates.
- Local marketing support: ongoing help with search visibility, local listings, review responses, and seasonal promotions. We update the playbooks as Google changes the rules, so you don’t have to chase algorithm updates.
- Vendor relationships and national purchasing: access to our negotiated pricing on hardware from Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy. You buy better because we buy together.
- Technology stack maintenance: all software updates, new feature rollouts, and platform training are handled by the Relay Home Co. team. You focus on jobs and customers; we keep the tools sharp.
- National brand campaigns: brand awareness work that lifts every location, from search campaigns to reputation management. When customers trust the Preston name, every owner benefits.
- Peer owner network: direct access to other Preston owners who run the same playbook. Share what’s working, troubleshoot what’s not, and skip the trial-and-error that eats into your first two years.
You’re Never Alone
Owning a locksmith business shouldn’t feel like a solo climb. Call (409) 405-4485 or request info below, and we’ll walk you through the full training timeline, costs, and what your first 90 days actually look like. No pressure, just specifics.
Written by Kevin Yoon, Owner at Preston Locksmith & Security, part of the Relay Home Co. family since 2008.