The Promise, in One Paragraph
When Preston Locksmith & Security finishes a job at your door, that job is covered for 365 days from the service date. If the work doesn’t hold – a lock we repaired stops working, a part we installed fails – we come back at no charge and make it right. No form to fill out. No fee. No digging for a receipt. We have the job on file, and the promise is in writing on every invoice.
What’s Covered
- Workmanship on any service we performed. If something we did isn’t working the way it should within 365 days, we own it.
- Parts we supplied and installed. Hardware we sourced and fitted – deadbolts, cylinders, knobs, strikes – is covered alongside the labor that went with it.
- A free return visit. If a covered issue comes up, the second trip costs you nothing. No service call, no travel charge, nothing.
- A full redo when a repair doesn’t hold. We don’t show up just to look. If the fix needs to be redone, we redo it on that same visit.
- Site cleanup. We leave the door, frame, and surrounding area the way we found it – or better.
- Written confirmation of everything. The original written price, the guarantee, and the job record are all on file. You won’t need to prove anything.
What Isn’t Covered
- Damage that happened after we left. A storm, a break-in attempt, a car backing into your garage door – that’s not a workmanship failure, and we’re honest about the difference. We’ll still come look, and we’ll tell you exactly what we see.
- Work done by someone else. If a different technician touched the same lock after our visit, we can’t stand behind what we didn’t do. We’ll still come take a look and give you a written price if a repair is needed.
- Parts the customer supplied. If you handed us a lock to install and it turns out to be faulty, the hardware manufacturer is the right call. Our workmanship on the installation is still covered.
- Normal wear on equipment we didn’t install or service. Locks age. We don’t cover the natural wear of hardware that was already there before our visit and wasn’t part of the job.
- Problems we flagged that you chose not to fix. If we pointed out a worn cylinder or a misaligned strike and you decided to hold off, that item falls outside the promise. We note it on the invoice so there’s no confusion later.
- Damage caused by misuse. Forcing a lock, using the wrong key repeatedly, or a door that’s structurally compromised – these fall outside workmanship. Again, we’ll come look and be straight with you about what we find.
How to Use the Promise
Step 1: Call (409) 405-4485 or book online
Tell us you have a return job – that’s all it takes to open the process. A live person answers every call, around the clock, so there’s no voicemail tree and no callback queue to navigate.
Step 2: Describe the job and roughly when it was done
Give us the address and a short description of the work – “you rekeyed my front door back in March” is plenty. We pull up the job on our end. You don’t need to find a receipt, a paper invoice, or a job number.
Step 3: We schedule the return visit
We give you a live arrival time you can actually track – not a four-hour window. You’ll know who is coming and when before they pull up to your door.
Step 4: We make it right
The technician arrives, assesses the issue, and corrects it on that visit. No charge, no argument, no form to sign afterward. The 365-Day Done Right Promise means exactly that.
Timing
The 365-day window runs from the date of your original service. If something comes up on day 366 and it’s clearly connected to work we did, we’re not going to hide behind a calendar. We’ll come take a look and talk through what we find – that’s just how we operate.
Each Preston Locksmith & Security location is independently owned and operated, but every one of them honors this promise the same way. It’s not a corporate policy that local operators can opt out of. The Relay Visibility Guarantee is the standard every location agreed to when they joined the Relay Home Co. family.
Questions About the Promise
If you’re not sure whether something is covered, don’t guess – just call. A live person is on the line at (409) 405-4485, any time of day. We’ll look up your job, answer your question straight, and get you scheduled if a return visit is what’s needed. No voicemail, no wait, no runaround.
Written by Kevin Yoon, Owner at Preston Locksmith & Security, serving homeowners nationwide since 2008.