365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If the work isn’t right, we come back and fix it at no charge – no forms to fill out, no manager to track down, no argument about whether it qualifies.

Call (409) 405-4485

That’s the short version. Here’s the longer one: every job Preston Locksmith & Security completes is covered by the 365-Day Done Right Promise, which is co-signed by the Relay Home Co. family. If something fails – a lock that won’t turn smoothly, a repair that doesn’t hold, a cylinder that misbehaves a month after we leave – you call the same number you called the first time. A live person picks up. We schedule the return visit. A technician comes back out. We fix it. You don’t pay for the second trip.

The whole point is that you shouldn’t have to do much of anything except make one phone call. No online portal, no ticket number, no escalation path. The promise is written on your invoice because it’s meant to be used, not filed away.

Why We Answer Fast, Everywhere

A single-truck shop run by one person does a lot of things well – but at 2 a.m. on a Tuesday, that truck might already be across town. When the phone rings anyway, nobody picks up.

We’ve built Preston Locksmith & Security to work differently. Calls are answered by a live person 24 hours a day, 7 days a week – not a voicemail tree, not a callback queue. Each location runs its own dispatch with local technicians whose vehicles carry the hardware needed for the most common jobs: deadbolts, lockouts, rekeying kits, and commercial cylinders across brands like Schlage, Kwikset, Medeco, Yale, Baldwin, Mul-T-Lock, Sargent, and Abloy.

On an emergency, we aim to have a technician on your property within 4 hours. Most non-emergency repairs get booked the same day or the next. That window is honest because local crews and stocked vehicles make it honest – not because we wrote it to sound good on a website.

How We Make It Right

You Tell Us

Call (409) 405-4485 and tell the person who answers what happened. That’s genuinely all the effort required on your end. No written claim form, no photo submission requirement, no case number. We note the original job, and we schedule the return visit while you’re on the phone.

We Come Back Out

A uniformed, background-checked technician returns to your property – the same service standard as the first visit. You’ll get a live arrival time you can track, so there’s no sitting by the window waiting for a knock. We don’t send a different crew with a different set of explanations for why the first job was harder than it looked.

We Fix It

The return visit is a repair visit, not a diagnostic consultation. We come back with parts and the goal of closing the job correctly. If the fix requires a component we don’t have on the truck, we tell you exactly what it is and when we can return with it – still no charge for the visit itself.

You Sign Off

The job isn’t finished until you’re satisfied with it. Before we leave, we confirm the work with before-and-after photos and a written record. If something still isn’t right, we don’t consider the ticket closed. Your sign-off is the finish line, not ours.

What Stands Behind the Promise

Guarantees are only as solid as the people and systems behind them. Here’s what’s actually in place at Preston Locksmith & Security.

Background-checked, uniformed technicians. You know who is coming, what they look like, and when they’ll arrive before they knock. That’s not a courtesy – it’s a standard written into how every Relay Home Co. location operates.

Written price before any work starts. Every job is priced job-by-job off a free written estimate. There are no hourly rates, no subscriptions, nothing to sign up for. The number on your estimate is the number on your invoice. The price doesn’t grow between the phone call and the front door.

Hardware we actually know. Our technicians are trained on the full range of locks they’re likely to meet in the field – from everyday Schlage and Kwikset deadbolts to high-security Medeco, Mul-T-Lock, and Abloy cylinders. We don’t figure it out when we arrive.

The Relay Home Co. family stands behind the brand. Preston has operated since 2008 as part of a company built on one standard: total visibility. Each location is independently owned and operated, but every one of them works to the same guarantee – because that’s the deal they agreed to when they joined the Relay family.

Ask Us to Prove It

The easiest way to see how this works is to call us. Reach Preston Locksmith & Security at (409) 405-4485 – a live person picks up, day or night. You can also book online. The full terms of The Relay Visibility Guarantee and the 365-Day Done Right Promise are on our terms page if you want to read exactly what’s covered before you commit to anything.

Written by Kevin Yoon, Owner at Preston Locksmith & Security, serving customers nationwide since 2008.